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Visit us at 501 E. Central Ave.
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"Terry and Mike have been very helpful in my career."
- Rick Turner, Realtor
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At Action Heating, Air Conditioning & Electrical, we believe it's important that you know a few basic facts about maintaining your HVAC systems and more. Our FAQs will provide this information.
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Q. How often should filters be cleaned or replaced?
A. Filters should be replaced or cleaned once a month. Make sure that the replacement filter is the correct size.
Q. What do S.E.E.R ratings mean?
A. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating or SEER. A SEER of 10 means for 1 Watt you get 10 BTUs moved out of your home. A BTU is the amount of heat of one match. So we get the heat of 10 matches sent out of the house at a cost of 1 Watt. If we have a 12 SEER, unit we get the heat of about 12 matches moved out of the house for the same cost of electricity.
Q. Should a thermostat be set to “auto” or “on”?
A. When the thermostat is set to “auto,” the fan operates only when the temperature requires it. This is the most used setting.
Q. How often does my air conditioning need maintenance?
A. We recommend 2 times a year. Once for summer months and again in the winter months.
Q. What is involved in replacing an old system?
A. Aside from the placement of the new equipment, your Service Technician will inspect several items and make a determination of whether or not these items need to be supplied or replaced. Some of the items include ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, slabs, filter, driers, registers, grills, drain pans, and evaporator coil.
Q: Are you licensed and insured?
A: Terry and Mike both hold State of Ohio HVAC, hydronics, refrigeration, and electrical licenses and, of course, we are fully insured.
Q: How long have you been in business?
A: The Williams family goes back over 50 years in the heating business in the Greater Toledo area. Mike and Terry have been partners in continuing the family tradition for over 17 years.
Q: Do you offer references and testimonials?
Q: Are all of your warranties and guarantees in writing?
A: All of our guarantees are written and honored with promptness and courtesy.
Q: Do you offer financing?
A: Many of our customers have felt that ultimate comfort in the home was highly desirable, but financially out of reach. We are proud to offer a wide variety of financing options that can be tailored to any budget.
Q: Do you accept credit cards and debit cards?
A: We offer the convenience of paying by MasterCard, Visa, Discover and Debit card, right from the comfort of your own home.
Q: Do you have a service department staffed by real people or is there just an answering machine?
A: Our office is staffed by real people during regular business hours from 8:00 AM – 5:00 PM, Monday to Friday. To further improve our service, our phones are answered by a reliable answering service after hours.
Q: How are your technicians trained and certified?
A: Our technicians are not only trade-certified, but we insist that everyone attend ongoing industry and customer service related training to maintain the highest levels of skill and professionalism in the industry today.
Q: Are the technicians in uniforms? Do they have the company name on their trucks?
A: All of our technicians are in uniform. Our name, phone number, and address is prominently displayed on all of our vehicles.
Q: Do they have preventative maintenance plans and service agreements?
A: We have a variety of different service plans to assure uninterrupted comfort, extend equipment life, and maintain peak equipment efficiencies.
Q: Are you offering name brand equipment?
A: We offer only national brand equipment from major manufacturers.
Q: Do you offer a choice of efficiencies?
A: A good company will provide you with a written proposal, clearly outlining the equipment to be used, the work to be performed, and the agreed upon price. They will also usually offer you a choice of equipment with "good", "better", and "best" options. An up-to-date, well-trained contractor will never try to talk you out of high efficiency equipment.
Q: Is rust on my equipment normal and can it indicate a carbon monoxide problem?
A: Rust is a sign that an appliance is not venting properly, which, over time, can cause a serious carbon monoxide problem to occur.
Q: How do I know that the contractor checking or servicing my equipment is qualified in carbon monoxide testing and repair?
A: The contractor must:
• Have a digital carbon monoxide analyzer
• Inform you that carbon monoxide testing is part of their regular service
• Have carbon monoxide testing listed on their work ticket or invoice
• Ask you if you have other appliances to be tested
• Test the space and each appliance specifically
• Show you actual readings that they take
• Be listed with C-MAC or have proof of approved training
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Save up on those utility bills by learning some useful tips on how to maintain your home's HVAC system. You can also get in touch with our Toledo technicians at 419-472-9223.
• Increase efficiency and reduce energy costs by turning the temperature on your hot water tank down.
• Return or supply vents must not be closed or blocked off.
• Replace the 1'' filter in your furnace every month even during the summer when it's not in use (this must be done for even those filters that come with a claim of lasting up to 3 months).
• Save up to 10% on your energy bill by installing a programmable thermostat.
• Heating, cooling, humidifying, and purifying equipment should have annual preventive maintenance.